We respect the privacy of all our users and are committed to protecting personal data collected through FestIndiashop.com and its mobile app platform. The privacy policy describes how FestIndiashop.com (“website” or “platform” or “We”) collects and uses any of your personal data either collected directly from you or from other sources in connection with your access and use the Platform or any services provided by us including newsletters and any social media functions on the Platform (collectively, the “Services”). We understand the importance of your personal data, and we are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your personal data. By using the Platform or website and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy.

Personal data we collect from you or about you

1. We collect your Personal Data in order to deliver and constantly improve the Platform and Services. Personal Data refers to any information that can identify you as an individual. We collect, utilize, store, and transfer various types of Personal Data about you, which are classified as follows:
2. Personal data includes your first name, maiden name, last name, username, gender, title, nationality and date of birth.
3. Contact data contains your address, email address, and telephone number.
4. Transaction data involves information about payments made to and by you including but not limiting to your modes of payments, as well as details about products and services you have purchased from us.
5. Technical data comprises your IP address, login data, browser type and version, operating system, mobile application version, time zone settings and location, device type.
6. Browser data relates to how you interact with our website, products, and services.
7. Purchase data includes all the past orders and purchases you have made from the same user account and redemption information.
8. We collect your Personal Data directly from you through the Platform or website while you are registering on the Platform or website and other co-registrations (e.g. social media logins, etc.), subscribing to any of our Services.
9. We collect your personal data when you are making payments, through mode of payment requesting refunds, submitting reviews, testimonials or feedback.
10. We also collect your data during a support request or raising a complaint ticket for refund, fraud transaction and replacement, if you contact us through phone, e-mail and browsing and conducting other activities on the Platform or website

Purpose, we collect and use your personal data

1. We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers and to comply with local laws (e.g. your nationality to fulfill cross-border shipments, sellers’ information regarding place of establishment and bank account information for identity verification and other purposes).
2. We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
3. We may collect your Personal Data to comply with any applicable laws and/or regulations.
4. We may also use your Personal Data for marketing and communication purpose to provide you with information about goods and services which may be of interest to you and enhance your Platform or website experience by way of service messages, new features, enhancements, special offers and events of interest.

Sharing of your personal data

1. We share your personal data with third party service providers and other businesses we may engage with (e.g. logistics businesses used to deliver products, marketing companies, payments processors to process online transactions etc). We may involve other businesses in your transactions, who may store your Personal Data in a digital wallet to make your use of our Services more efficient.
2. You understand that it is important that such businesses have access to the relevant Personal Data to perform their functions. We will ensure that these businesses do not use your Personal Data for other purposes.

Changes to Privacy Policy

As our business changes constantly, our Privacy Policy may also need to change however, we will inform you of any such changes by posting the updated version of the Privacy Policy on the Platform or website, and each such change will be effective upon posting on the Platform or website.

We may e-mail periodic reminders of our notices and conditions, but you should check the Platform or website frequently to see recent changes. It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform or website following any such change constitutes your agreement to this Privacy Policy as modified from time to time.

Contact Us

For more information about our privacy policy and practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at care@festindiashop.com